Privacy Policy

              Privacy Policy - Website 

 

Effective Date: October 21, 2025 

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1. Purpose 

 

This Privacy Policy describes how Ascellus Behavioral Health ("Ascellus," "we," "us," or "our") handles information we collect from or about you in connection with our website located at https://www.ascellus.com (the "Website"). As used herein “you” and “your” mean a user of the Website. To learn how we use or disclose data handled in connection with our behavioral health services provided through our network of specialized clinicians, please contact us using the details in Section 10 of this Privacy Policy. 

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   2. Information We Collect 

Website Usage: We may receive standard server log information (such as IP addresses and browser types) through our web hosting provider. 

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Contact Information: When you contact us via phone or email using the contact information provided on our Website, we may retain your contact details and the substance of your inquiry only if it relates to an active workers' compensation case we are servicing.  

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Cookies: We may collect information passively using “cookies” and “action tags.” “Cookies” are small text files that can be placed on your computer or mobile device in order to identify your web browser and the activities of your computer on the Website and other websites. Cookies can be used to personalize your experience on the Website (such as dynamically generating content on webpages specifically designed for you), to assist you in using the Website, to allow us to statistically monitor how you are using the Website to help us improve our offerings, and to determine the popularity of certain content. "Action tags," also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of the Website, including e-mail sent on our behalf, may contain action tags.  

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   3. How We Use Information 

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Any information (including contact information) we retain may be used for the following purposes:

 

• To provide the Website, as well as to understand who uses the Website and for internal operations such as operating and improving the Website; 

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• If you opt in, we and third parties acting on our behalf may subsequently send you electronic newsletters or contact you about the Website, products, services, information and news that may be of interest to you. If you no longer desire to receive these communications, we will provide you with the option to change your preferences in each communication we send to you. You may also inform us by using the contact information in Section 10 below. 

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   4. Data Retention and Disposal 

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Contact information is retained only as long as necessary to fulfill the purposes described above or as permitted under applicable law or regulation.  

 

   5. Disclosures of Your Information  

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We may disclose your information in the following circumstances: 

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Service Providers: We may disclose information with trusted third-party service providers who assist in delivering our services. We use reasonable efforts to ensure that these service providers are capable of protecting the security of your information, which may include requiring service providers to comply with confidentiality agreements. 

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Legal Requirements: We may disclose information if we believe in good faith that we are required to do so in order to comply with applicable law, court order, or government regulation, as well as in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating a contract with us, to detect fraud, or to protect the safety and/or security of our users, the Website or the general public. 

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Workers' Compensation Requirements: We may disclose information as necessary to fulfill obligations under workers' compensation laws and regulations, which may include disclosing your information to claims administrators, employers, and regulatory authorities. 

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Professional Advisors: We may provide your information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us. 

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Affiliates: We may disclose information about you to our Corporate Affiliates. For purposes of this Privacy Policy: "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Ascellus, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through the ability to exercise voting power, by contract or otherwise. 

 

   6. Your Rights 

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You may have the right under applicable law to submit requests related to your information, such as to: 

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• Access information we have about you; 

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• Correct inaccurate information; or 

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• Request deletion of your information (subject to legal and regulatory requirements). 

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To exercise these rights, contact us using the information provided in Section 10 below. 

 

   7. Links to Other Sites 

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Our Website may provide you with access to other sites and services. Please be aware that we are not responsible for the privacy practices of any sites or services other than the Website. A link to a third-party site does not constitute or imply endorsement by us. Additionally, we cannot guarantee the quality or accuracy of information presented on those sites. We encourage you to read the privacy policies or statements of each and every such site and service. This Privacy Policy applies solely to information collected by us or on our behalf through the Website. 

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   8. Children 

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We are committed to protecting the privacy of children. The Website is not designed for or directed to children under the age of 13. We do not collect information from any person we actually know is under the age of 13. 

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   9. Security 

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We implement commercially reasonable technical, physical, and administrative safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. Depending on the type of data, our security measures may include encryption of data in transit, multi-factor authentication, role-based access controls, regular security monitoring, and annual security audits.   

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Notwithstanding the above, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security or privacy of any information you transmit to us, and you do so at your own risk. 

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   10. Questions 

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If you have questions about this Privacy Policy or our privacy practices, please contact us at: 

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Phone: 1-866-678-2924 
Email: info@ascellus.com 
Address: 390 NE 191st Street, Suite 8749, Miami, FL 33179 

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   11. Monitoring 

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We regularly review our privacy practices to ensure compliance with this Privacy Policy and applicable laws.  

 

   12. Changes to This Privacy Policy 

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We may update this Privacy Policy periodically. We encourage you to review this Privacy Policy regularly. 

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Please note that we will not make changes that result in significant additional uses or disclosures of your information without allowing you to “opt in” to such changes. We may also make non-significant changes to this Privacy Policy that generally will not significantly affect our use of your information, for which your opt-in is not required. If any non-significant changes to this Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Website. 

 

This Privacy Policy reflects our current practices as of the Effective Date. For questions about specific situations not addressed here, please contact us directly.