How It Works
Ascellus provides behavioral health services to help you recover from your work-related injury.
Sometimes a work injury can leave you feeling worried about your recovery and wondering about the best way to cope in your daily life. Your care team may recommend a referral if you are experiencing similar thoughts or feelings.
How We Do It
Step 1: Ascellus Reaches Out To You
Ascellus will reach out within 1-3 business days upon receiving a referral for you. We will ask you to electronically sign a Consent to Treatment form and work to schedule an initial virtual healthcare assessment.
If you see a number calling from Florida, it is likely Ascellus.
Step 2: Attend an Initial Assessment
During your assessment, the clinician will talk with you about:
-
your current work injury and related difficulties
-
what treatment you have received for the injury
-
how you are coping with the recovery process, and more.
This process helps determine if treatment will be recommended.
Step 3: Skill Building and Treatment Services
If the clinician recommends services, we notify your care team. Upon receiving authorization by your care team, your follow-up sessions will be scheduled directly with your clinician.
Step 4: Concluding Care
Treatment may conclude when you have reached your treatment goals, or all authorized sessions have been completed.
Frequently Asked Questions
Overview and FAQ
One of your medical treatment providers or claims team members believes that you may benefit from additional support during your recovery. Research shows that social support, mood improvement, stress management, realistic expectations about your injury and recovery, and healthy habits lead to better recovery. Ascellus provides interventions to address these factors and improve your wellness outcomes. Ascellus is an independent organization that helps recovering workers access behavioral health care clinicians.
Ascellus primarily offers virtual behavioral healthcare. This helps us maximize access to clinicians who have excellent experience serving recovering workers. Research shows that telehealth and virtual care have benefits that are equal to and sometimes better than in person appointments. If you have barriers to accessing virtual or telehealth care, please let us know when we call.
To begin services, Ascellus must have your consent to participate in care. To document this, we require your signature on a Consent to Treatment form which also explains the possible benefits and risks of treatment and using virtual behavioral health services.
Upon scheduling, we will let you know how much time the first appointment (assessment) will take. Your clinician will inform you of how long follow-up sessions will be. The number of sessions you attend will depend on what is medically necessary, recommended by your clinician, and authorized for payment by your claims handler.
​
This is a virtual appointment that can be attended from a private, comfortable, and quiet place within your state of residence. A link will be sent prior to the appointment.
Just like in-person appointments, the provider can sometimes run late. Please stay in the meeting for 15 minutes past your appointment start time and while waiting please reach out to your clinician and/or case coordinator via phone or email to confirm you are in the appointment.